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PROGRAM RULES
CONDITIONS OF ENROLLMENT
· Only
individuals are eligible for Silver Rewards membership and each individual may
maintain only one account. Point accrual is limited to individual travel and
the room must be registered and occupied by the member. Corporations, groups
and/or associated entities cannot enroll as Silver Rewards members. The
accumulation of points is non-transferable.
· Points
may be earned retroactively for a stay up to 30 days prior to enrolling into the
program.
· Wholesale
rates (including rooms reserved through 3rd party Internet sites such as
Expedia, etc.), packages, series tours and negotiated contract rates are not
eligible for points.
EARNING POINTS
· Earn
one (1) point for every guest room dollar spent. Charges which do not qualify
for points include taxes applied to the room rate, purchase of Gift
Cards, No Show charges, conference room charges, catering or restaurant charges and all
incidentals such as phone and movie charges.
· A
member is eligible to receive points for his/her guestroom and up to two
additional rooms. Additional rooms must include same dates of stay as the
member and the member must make payment of all rooms.
· Silver
Reward membership number must be presented upon check-in.
· Points
accrue at check-out. Please allow seven (7) business days after check-out for
points to post to your account.
Points accrued during a
current stay may not be credited toward a reward during that stay.
Requests for missing points after program
enrollment must be made within six months of your checkout date.
COMPLIMENTARY ROOM NIGHTS USING “INSTANT REWARDS”
· Silver
Cloud Inns and Hotels uses “Instant
Rewards”, as a quick, easy way for Silver Reward Members to
redeem their valuable Silver Reward points instantaneously at any one of our
Inns or Hotels for a free room night. If you have enough points at check-in to
qualify for a free room night, the friendly staff at our front desk can process
your reward “on the spot” for that very night!
Points accrued during a current stay may not be credited toward a Instant Reward
during that stay.
· Instant
Rewards are designed for Member redemption and the Member must make the request
at time of check-in. If you wish to let someone else use your points for an
Instant Rewards, you must complete a “Silver
Rewards Point Redemption
Authorization Form” and fax it to the designated hotel for processing.
· Advanced
reservations for Instant Rewards is encouraged to ensure availability at our
busy hotels.
· All
Instant Rewards reservations must be guaranteed with a valid credit card that
must be presented upon check-in.
· Instant
Rewards reservations need to be cancelled a minimum of 24 hours prior to the
date of arrival in order to avoid a one-night charge. Cancellation charges are
not eligible for points.
· Black
out dates may apply. Additional black out dates may be added with or without
notice.
· An
upgrade fee will be charged for room upgrades. All incidental charges are
the responsibility of the guest.
REQUESTING MILEAGE VOUCHERS AND CASH REWARDS
· Members
must make a reward request for a Mileage Voucher or Cash Reward directly to the
Silver Rewards Department. Silver Cloud Inns & Hotels do not process Mileage
Vouchers or Cash Rewards requests on site. Members can request reward
certificates 4 different ways:
1)
Visiting our
Silver Reward website
silverrewards.com; or
2)
Mail requests to:
Silver Rewards Department, 103 118th Avenue SE - Suite 300, Bellevue,
WA 98005; or
3)
FAX requests to
our Silver Rewards Department at 425.709.6112; or
4)
Call direct to out
Silver Rewards Department at 425.637.9800 ext. 250, M-F 9am – 5pm PST.
· Please
allow at least two weeks for the processing and delivery Mileage Vouchers or
Cash Rewards.
TERMS AND CONDITIONS
· By enrollment and participation in the Silver Rewards program,
members agree to be subject to the Terms and Conditions, Program Rules,
regulations, policies and procedures ("Terms”) that Silver Cloud Inns and Hotels
may, in its sole discretion, adopt from time to time. Silver Cloud Inns and
Hotels may amend the Terms at any time without notice. Silver Cloud Inns and
Hotels has the sole discretion to interpret and apply the Terms at any time.
· View
Terms and Conditions.
Contact
Silver Rewards Department
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